Setting up a season
Teams and contacts, fixtures in, the settings that matter.
For organisers
Your first match weekend
The automation does the chasing. This is what to look at, when, so you know it is working — about ten minutes across the week.
Before the week starts
1. Read the plan once
Open Comms plan from the fixtures menu of a competition, or from your profile for the whole account. It lists what will go out for a fixture on your match day: the venue request to the home team, the follow-up, “details set — please confirm” to the other side, the reminders, the day sheet, the score request and the call-off notice, each with who receives it and whether it is email, text or both. Steps marked Fixed always run; the rest follow your settings. The account view shows which competitions inherit your defaults and which override them, and what the override changes.
If a lead is wrong, fix it in Edit league → Fixture Emails. Leads count whole calendar days, so 13 days before a Saturday fixture is always the Sunday a fortnight before. Requests and chases go at 07:00; the 6- and 3-day reminders go at 18:00, so they arrive apart from the morning’s requests.
The week
2. Glance at Match day
From Home, pick the Saturday on the date ribbon and tap Match day status. One card per fixture, every competition, with chips reading left to right: request sent, host viewed, details set, away viewed, away confirmed, score from each side, result. Green is done. Amber means the ball is with a manager. Red needs you. Grey is not due yet.
- Sunday morning, after the 07:00 run: every home team should show “Request sent”. Nothing else to do.
- Midweek: hosts turn “Details set” as they answer; the away side turns “Away viewed” and then “Away confirmed”. The automatic follow-up and confirmation nudges handle the slow ones.
- Wednesday before the match: anything still amber gets the final automatic chase. Tap a card to chase sooner, or to record a confirmation a manager gave you by email or phone.
- Saturday afternoon: scores arrive as “Score: host in” and “Score: away in”; when both agree the card reads the result and the table is already updated. A red “Scores disagree” is the one thing that needs a decision from you.
The Needs attention filter hides everything green. The copy button gives you a plain-text summary for your committee.
When someone says “I never got it”
3. Check the Comms log
Fixtures menu → Comms log. Every email and text the competition sent, newest first: recipient, team, time, and a delivery verdict. Texts show Delivered or Not delivered with the network’s reason within seconds. Emails show Delivered once Microsoft’s delivery log confirms the recipient’s server accepted them, usually within half an hour. “Sent” on its own never means delivered.
- Wrong or old address? It shows here first. Fix the team contact and resend from Match day.
- Delivered but “never seen”? It is in their mailbox: Junk, Spam, or Outlook’s Other tab. Ask them to add noreply@leaguehub365.com to their contacts.
- Not delivered? The reason tells you whether to fix the address, ask for a mobile, or try again later.
Afterwards
4. Season insights
Home → Season insights keeps the numbers over the season: requests sent, details set, confirmations, scores in on time. Copy as text for the review meeting. That is the whole job: read the plan once, glance at Match day, check the log when asked.
More help
Related guides
For committees
What your association sees, controls and can promise its members.
Texts explained
What arrives by text, from which number, and why some moments are email only.
FAQ
Straight answers for managers and organisers: emails, links, texts, scores.